This Privacy Policy governs the manner in which Alpha Solar (ACN 631 710 140) will manage
personal information in compliance with the Australian Privacy Principles, under the Privacy Act
1988 (Cth) (the “Privacy Law”).
This privacy policy is applicable across all websites owned by Alpha Solar Pty. Ltd. and
further, to all products and services offered.
1. Collecting your personal information
We may employ various ways in order to collect your personal information, including, but not
limited to, the time of your visit to the website, request for a quote, request for a call back,
your registration on the site, placement an order, subscription to a newsletter, filling out of
any forms, and in connection with any activity, service, features, or resources made available
by us on and through the website.
This personal information shall typically consist of your name, email address, and contact
number. However, you may also visit our website anonymously.
Additionally, we may collect non-personal information about you when you interact with the
website. Such non-personal information includes, but is not limited to, your browser name, the
type of machine you are using to access the website, and any other technical information about
your means of connecting such as your operating system, internet service providers, and the
like.
Our website may make use of “cookies” to enhance your browsing experience. Said cookies are
placed by the web browser on its hard drive in order to keep a record of your activities and to
track information about you. You may choose to change your browser settings in order to refuse
cookies, or to notify you when cookies are being sent. If you do so, you may observe that some
portions of the website do not work properly. Users with remarketing cookies may be targeted
across advertising networks to receive relevant advertisements. You are at liberty to opt out of
this ad serving through the Network Advertising Initiative (NAI) opt-out page
www.networkadvertising.org, or you may opt out of the Google Remarketing Program through the
Google Ad Preference Manager: www.networkadvertising.org. You may also use the Google Analytics
Opt-Out Browser Add-on tool to quit the Google Remarketing Program.
2. Using your personal information
We may use your personal information for the following purposes:
1. To deliver the products and services you have requested.
2. To notify you regarding our offers or deals.
3. To enhance our customer service and experience – your information may enable us to respond to
your customer service requests in a more efficient manner.
4. To understand and analyse how users like you, as a group, use the services and resources
available on our website.
5. To improve our products and services.
6. To run a promotion, contest, host a survey, or any other website feature.
7. To provide you with information you may have agreed to receive, or information which we think
will be of interest to you.
8. To send emails, text messages and/or newsletters.
3. Disclosing your personal information
You agree and consent to us sharing your personal information with Alpha Solar subsidiaries. We
use third party service providers (such as our call-centre) to help us operate our business and
this website or administer activities on our behalf. We will take reasonable steps to require
the overseas recipient to comply with Australian Privacy Principles unless the recipient is
subject to laws that would protect your information in a substantially similar way to the
Australian Privacy Principles. By providing us with your personal information, you consent to
the us communicating said information to third-party service providers. We shall disclose your
personal information only if such disclosure is required by or authorised under an Australian
law or a court / tribunal order.
4. Securing information
We employ appropriate and relevant data collection, storage, processing practices, and safety
measures to ensure protection against unauthorised access, alteration, disclosure, or
destruction of your personal information, username, password, transaction information, and any
other data stores on our website.
5. Accessing your information
You can access your information by sending us a request in writing. We shall provide you with
the requested information, provided such information does not violate another person’s privacy.
Upon your requesting access, you may be required to provide us with some form identification
(such as a driver’s licence) in order to verify that you are the person to whom the information
relates. Under certain circumstances, you may be asked to pay a fee to cover the cost of
providing access to such information. If you wish to know what personal information we have
about you, please feel free to write to our Privacy Officer at [email protected] .
6. Correcting your information
Should you believe that any information we hold about you is incorrect or outdated, or if you
have concerns about how we are handling your personal information, please contact our Privacy
Officer at [email protected] and we will try to
address your concerns. In case you wish to have your personal information deleted from our
records, please write to our Privacy Officer at [email protected] and we will ensure that it
is deleted.
7. Complaints
Should you have any issues or complaints, including any complaints that we have failed to comply
with the Australian Privacy Principles, feel free to address our Privacy Officer at [email protected] regarding such concerns.
8. Unsubscribe
If you wish to unsubscribe or opt out of any communication with us, please write to our Privacy
Officer at [email protected]
9. Updates to privacy policy
We may make certain changes to our Privacy Policy in order to ensure that it is in accordance
with the Privacy Law.
Last update: 1 Dec 2021